Issues with learning program on first day of school

Issues with learning program on first day of school

Were added within the past 2-weeks.

Thanks for joining us tonight -- i'm najahe sherman.

Dan shaffer has the night off.

Waay 31's casey albritton is live at madison county's central office.

She learned how the district is responding to tech-related issues.

Casey?

The district sent us a statement saying if any families are experiencing issues with logging in or with internet connection, they should reach out to their child's school so they can figure out a solution-- and parents i spoke to say they understand it's going to take some time to get everything worked out.

School is back in session but some students can't get started just yet.

Danielle wingate/ parent "it just said they were having technical difficulties with the launch and that they were working on it and that we would receive an email when they got it up and running."

When it comes to logging onto schools plp , parents are having some issues.

Chrissie cusmir/ parent "we experienced not being able to get on to do any of the classwork."

Parents danielle wingate and chrissie cusmir say although their students can't start the online program, there's a back up plan.

Chrissie cusmir/ parent "my child's teacher said to not even worry about it for the rest of the week."

Danielle wingate/ parent "the teachers are emailing the lessons to the students to the school email address and so they will have those to do and turn them in that way for now."

Parents in madison county schools aren't the only ones having trouble getting the school year started-- both huntsville and madison city school districts are also experiencing some problems... this morning, their learning program, called schoology crashed nationwide.

These three school districts are the only ones in north alabama starting off their school years entirely with remote learning.

Danielle wingate/ parent "if it's happening to everybody, everybody will be on the same page.

If something shuts down and the kids can't turn something in, they will just turn it in when the system gets back up."

And although the school year is starting off a little rocky, both wingate and cusmir say they are trying to stay positive.

Chrissie cusmir/ parent "don't stress it.

The teachers know what is going on and know how many issues there are."

Danielle wingate/ parent "i think the teachers are going to be very mindful of what's happening with the technical issues.

I think the kids are pretty resilient and they will get through it."

Madison county schools is asking parents to reach out to their child's teachers first with any issues... but madison city schools is providing a link so parents can submit service tickets.

You can find that on our website at waay tv dot com.

Live in madison county, casey albritton, waay