Parents Outraged After Montgomery County Summer Camp Refuses To Give Full Refunds After Canceling Season

Matt Petrillo reports.

THE TOLL HIKES NEED THEGOVERNOR'S APPROVAL.HE SAYS HE SUPPORTS THAT MOVE.PARENTS ARE CRYING FOULAFTER A SUMMER CAMP BASED ON THEMAIN LINE CANCELLED FOR THESEASON BECAUSE OF COVID-19 BUTIS REFUSING FULL REFUNDS.EYEWITNESS NEWS REPORTER MATTPETRILLO HAS THE DETAILS.IT IS WITH A HEAVY HEART.Reporter: IT'S CALLED EFSCAMPS.IT HAS LOCATIONS IN SEVERALSTATES, LIKE NEW JERSEY AND HEREIN PENNSYLVANIA AT THE HAVERFORDSCHOOL.AT EFS, THE SAFETY OF OURCAMPERS --Reporter: BUT WITH IN-PERSONCAMP NOW CANCELLED, SOME PARENTSTELL US THEY WON'T ACCEPTANYTHING LESS THAN ALL THEIRMONEY BACK.I DON'T NEED THIS RIGHT NOW.Reporter: THIS MOM OF TWO ANDDOCTOR HAS BEEN ON THE FRONTLINES OF THE PANDEMIC.SHE PAID NEARLY $3,000 TO SENDHER SEVEN YEAR OLD DAUGHTER TOTHE CAMP.I WOULD LIKE A FULL RESPONSESO I WOULD HAVE THE MONEY, SO ICAN SALVAGE THE SUMMER FOR THESEKIDS.Reporter: AND JODY TITLEMANIS A SINGLE MOM WHO PAID ABOUT$6,700 TO SEND HER TWO KIDS.THEY REALLY WERE NEVER CLEARABOUT WHAT HAPPENED IF THEYDECIDED TO CANCEL CAMP OR IFTHEY HAD TO CANCEL CAMP ANDWEREN'T REALLY CLEAR UNTIL THEPAST WEEK.Reporter: LAST WEEK THE EFSEXECUTIVE DIRECTOR ANNOUNCED ONYOUTUBE THAT IN-PERSON CAMP WILLBE CANCELLED THROUGH THE SUMMERDUE TO HEALTH CONCERNS OVERCOVID-19.OVER THE LAST FEW WEEKS ANDMONTHS WE THOUGHT OF NOTHING BUTOUR CAMPERS AND EFS COMMUNITY.AND WHILE ITS WEB SITE TALKSABOUT CHARACTER BUILDING ANDTRUST, PARENTS ALSO LEARNED LASTWEEK EFS WILL NOT OFFER FULLREFUNDS FOR ANYONE WHO REQUESTEDONE PAST APRIL 1ST.INSTEAD PARENTS CAN CHOOSE ONEOF THROWER OPTIONS.BUT FOR SOME THAT'S NOT GOODENOUGH.Reporter: IF THEY GO BANKRUPTNONE OF US WILL SEE THAT MONEY.I'M NOT OKAY WITH JUST LOSINGTWO OR THREE THOUSAND OF THATMONEY.Reporter: THE PENNSYLVANIAATTORNEY GENERAL'S OFFICE SAYS40 COMPLAINTS WERE FILED AGAINSTEFS CAMP.THEY SAY IF PARENTS PAID USING ACREDIT CARD, THEY CAN TRYGETTING THEIR MONEY BACK THROUGH