National Domestic Violence Hotline Recognized as CX Humanitarian at 2024 Genesys Customer Innovation Awards

DENVER--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-powered experience orchestration, announced the National Domestic Violence Hotline (The Hotline) as the Customer Experience (CX) Humanitarian winner during its 19th annual Customer Innovation Awards. The Hotline received the CX Humanitarian Award for leveraging the Genesys Cloud™ platform to carefully and sensitively transform support for domestic violence survivors. As the only national, 24/7/365 service dedicated to serving surviv