Study Finds that Telehealth Utility Rises for Consumers; Will Continue Post-Pandemic

CHICAGO--(BUSINESS WIRE)--In the pandemic, the abrupt shift to digitalizing everything has increased consumer satisfaction with digital platforms, according to a new study by The Intent Lab, a research partnership between Performics and Northwestern University Medill School of Journalism, Media, Integrated Marketing Communications. The Intent Lab has been tracking consumer satisfaction with digital experiences since Q2 2016, including factors like trust and utility. While trust has dropped duri