VHT Introduces Mindful, New Offering Targets Mobile-First Consumer Experience

AKRON, Ohio--(BUSINESS WIRE)-- #customerexperience--VHT, the world’s #1 provider of callback software and services, today introduced Mindful, a Hybrid-SaaS offering that blends voice, messaging, automation and analytics capabilities. Supported by the company’s powerful Customer Success practice, VHT provides brands with a unique new way to lower contact center infrastructure costs while improving Net Promoter Scores (NPS). “In 2019 consumers sent over 7 trillion SMS messages to one another using a smartphone and hal