Samsung's $2,000 foldable phones are cracking -reports

Credit: Reuters - Business (Amazon FireT
Published on April 18, 2019 - Duration: 01:54s

Samsung's $2,000 foldable phones are cracking -reports

Samsung's highly-anticipated Galaxy Fold may have a problem.

Journalists with review versions of the nearly $2,000 foldable phone are complaining of cracked screens and other malfunctions only days after taking the gadget out of the box.

Conway G.

Gittens reports.


Samsung's $2,000 foldable phones are cracking -reports

Samsung's highly-anticipated foldable phone, known as the Galaxy Fold, isn't on sale yet but it's reportedly already experiencing problems. The tech company on Thursday said it has received "a few" reports of damage to the displays of samples handed out to the media.

That's enough to bring back memories of the exploding Note 7 batteries back in 2016, which tarnished the smartphone maker's image and wiped out billions of dollars in profits.

Reuters social media correspondent Angela Moon has been reading complaints by some journalists with review models.

SOUNDBITE (ENGLISH) ANGELA MOON, REUTERS CORRESPONDENT, SAYING: "A number of technology journalists in prominent publication who were given the Galaxy Fold just this week for a review started posting pictures and tweet of how their phones weren't working.

And mostly it was related to either the screens cracking or flickering and this is just happening within a day or two of use.

So it was very concerning and alarming to people who have made pre orders to get this device." The splashy device comes with an almost $2,000 price tag, and has been hailed as the future of an industry that's in need of a shake-up as global phone sales slow.

The Galaxy Fold on one hand looks like a normal smartphone, but then opens up like a book to reveal a second display - resulting in a screen size similar to a small tablet .

That innovation, however, brings with it new risks.

SOUNDBITE (ENGLISH) ANGELA MOON, REUTERS CORRESPONDENT, SAYING: "The thing about foldable phones to begin with - they are very hard to produce.

Obviously, it puts a lot of pressure on the screens." Samsung is only planning to make a million of these, compared to the 300 million phones it produces a year.

Despite the issues - The Fold goes on sale in the U.S. next week.

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