Social media giant Facebook has a growing public image problem.
It’s not the first time Facebook has made the news this month – it’s been a bit of a busy year for Mark Zuckerberg to say the least – and while the brand has been battling concerns over privacy and data sharing for the past 12 months, it appears that another issue entirely may be unfolding behind closed doors. It’s a matter of race, according to a former senior staff member at the social network – who has recently posted that black people are feeling more divided than ever as a result of ‘the actions and inaction of the company’, according to The Independent.
The ex-staffer in question is Mark S Luckie, who revealed that his concerns over the firm’s treatment of black people extends to those who work for the network, too. Luckie was involved with the company as a partnerships manager – and describes in detail that while Facebook may be engaging well with the black demographic, it is failing to treat them fairly.
“In some buildings, there are more ‘Black Lives Matter’ posters than there are actual black people,” Luckie claims in his post.
“Black people are finding that their attempts to create ‘safe spaces’ on Facebook for conversation among themselves are being derailed by the platform itself (…) Non-black people are reporting what are meant to be positive efforts as hate speech, despite them often not violating Facebook’s terms of service. Their content is removed without notice. Accounts are suspended indefinitely.”
Luckie also refers to concerns surrounding black employees’ treatment at the hands of security staff and even with regard to the way they are treated by fellow colleagues.
Former Facebook Employee Posted Memo About Racial Discrimination At The Company [video]
The revelations come in a week where it emerged that Parliament had requested a number of sensitive documents as a result of the ongoing data scandal with Cambridge Analytica. It is not the first time recently that Facebook’s own business practices have been criticized by various sources the world over – with shareholders, too, having raised concerns over the direction the firm is moving in. There have been worries surrounding Zuckerberg’s joint role as CEO and Chairman – though it’s not clear where this matter will end.
Facebook's image was also not helped by Mark Zuckerberg opting out of appearing in front of a grand committee that featured lawmakers from nine different countries representing 400 million people meeting in London earlier this week to investigate the impact of disinformation on Facebook was having on democracy. Zuckerberg's absence left many committee members outraged.
Where's Zuckerberg? [video]
How will 2018 end for Facebook? Will new information come to light through the data seized by Parliament? How’s to say – for now, however, Luckie’s recent post shows that there are clearly more things to be concerned about behind closed doors.