Water Industry Report: Cost and Customer Expectation | Black & Veatch

3BL Media - Monday, 17 July 2017
Customer engagement will play a significant role in bridging the gap between costs and customer expectation. Communicating the need for rate increases and securing the public’s acknowledgment of their importance—and thus securing requests—will be one of the biggest challenges facing many utilities this year. Read more: http://bit.ly/2tch0e3

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