Exide Life Insurance Announces Launch of Twitter Based Self Help Service

Saturday, 11 February 2017
*Business Wire India*Exide Life Insurance today announced the launch of its Twitter based self help service @ExideLifeCares. Designed to enable customers to manage their Exide Life Insurance policies on the popular social media platform, the service is one of its kind in the life insurance category.

While on one hand the Company has been using social media to promote brand Exide Life Insurance, on the other hand it has been actively engaging with its existing customers by helping them with policy related queries. 30 percent of all customer queries that the company receives on Social Media come on Twitter. The company decided to enable Self Help Services on Twitter with an almost instant solution to customers’ key policy servicing requirements.

An exclusive Twitter handle @ExideLifeCares has been created to allow customers to access a bouquet of predefined services for their existing Exide Life Insurance policies. To get started, all one needs to do is Tweet “Hi” or “Hello” @ExideLifeCares. Upon doing so the interaction moves into the secure private message box (DM) where the user is prompted for one time registration using “Date of Birth” and “Exide Life Insurance Policy Number”. Hereon the interactions are guided by our Twitter enabled automated service.
The services currently being offered are renewal premium payment, download premium payment receipt, update contact details, check policy status, policy due date, policy premium and survival benefit details etc.       
The foremost and the most important pillar of Exide Life Insurance Digital strategy is to serve its existing customers online by offering them best in class user experience. *About Exide Life Insurance*
Exide Life Insurance Company Limited, an established and profitable life insurance company, commenced operations in 2001-02 and is head quartered in Bengaluru. The company is 100% owned by Exide Industries Limited. The company serves over 15 lakh customers and manages assets of over INR 10000 Crores*. During the financial year 2015-16, the company achieved total Premium Income of over INR 2000 crores. (* As on 30^th June, 2016)
Exide Life Insurance distributes its products through multi-channels viz. Agency, Banc assurance, Corporate Agency & Broking as well as Direct Channels. The Agency channel comprises of 50,000 advisors who are attached to over 200 company offices across the country.
The company also offers group life insurance solutions. The company is focused on providing long term protection and savings solution plans and has a strong traditional product portfolio with a consistent bonus track record. The company has ISO 9001:2008 quality certification for all Customer Service processes.
For more information, please visit our website, *exidelife.in*

Recent related news

Advertisement
A Case for Affordable Whole Life Insurance to Prevent Economical Disaster in Your Life Life Insurance policy is one of those topics that most people just hate to...
3 days ago • WorldNews
2017 AODP GLOBAL CLIMATE LEADERS (SELECTED NAMES) 2017 2017 NAME TYPE COUNTRY RATING RANK AAA 1 Local Government Super Pension Fund Australia AAA 2 Environment...
1 week ago • DNA
OLDWICK, N.J.--(BUSINESS WIRE)--In this A.M.BestTV episode, Peter Tedone, president and chief executive officer, Vantis Life Insurance Company (Vantis Life),...
6 days ago • Business Wire
If someone has chosen a beneficiary for their life insurance policy, does the insurance payout become part of the inheritance after the death of that person or...
6 days ago • Mondaq
OLDWICK, N.J.--(BUSINESS WIRE)--A.M. Best has revised the outlook to positive from stable for the Long-Term Issuer Credit Rating (Long-Term ICR) and affirmed the...
4 days ago • Business Wire
Tighter regulation of the insurance industry in mainland China and Hong Kong is expected to benefit major Chinese insurers in the long term but create...
6 hours ago • S.China Morning Post

You might like